Legal Information

Last updated: 06 JULY 2026

This Privacy Policy explains how SYNQ Automation Ltd collects, uses and protects personal information when you use synqautomation.co.uk, our related funnel pages, forms or services.

SYNQ Automation Ltd is the data controller for personal information collected through this website, unless stated otherwise.

1. What information we collect

We may collect personal information you provide to us, including:

your name

business name

email address

phone number

enquiry details

messages you send to us

information about your business needs

appointment or call booking details

payment and billing information where applicable

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited and how you interact with the website.

2. How we collect information

We may collect information when you:

submit an enquiry form

book a call

contact us by phone, email, text, WhatsApp, social media or website chat

become a client

use our website or funnel pages

interact with our marketing, emails or adverts

3. How we use your information

We may use your personal information to:

respond to your enquiry

contact you about our services

book and manage calls or appointments

provide quotes or proposals

set up and deliver our services

manage client accounts, billing and support

send service updates

improve our website, services and customer experience

send relevant marketing or promotional messages where permitted

comply with legal, tax, accounting or regulatory obligations

4. Lawful basis for using your information

We only use personal information where we have a lawful basis to do so.

This may include:

Consent — where you have agreed to receive marketing messages or optional communications.

Contract — where we need your information to provide a quote, set up services, manage billing or deliver services to you.

Legitimate interests — where we use your information to respond to enquiries, manage our business, improve our services, follow up with potential clients or communicate with business contacts.

Legal obligation — where we need to keep records for tax, accounting, legal or regulatory reasons.

The ICO says a privacy notice should explain why personal data is being used, how long it is kept for and who it may be shared with.

5. Marketing

We may send marketing or promotional messages about SYNQ Automation services where you have given consent or where the law allows us to do so.

You can opt out of marketing at any time by replying STOP, using any unsubscribe option provided, or contacting us at [email protected].

We will still be able to contact you about an active enquiry, service, invoice, contract or account where necessary.

6. Who we share information with

We may share personal information with trusted third parties where needed to operate our business and provide our services.

This may include:

GoHighLevel and connected CRM/automation tools

email, SMS, phone and messaging providers

payment processors such as Stripe

website, hosting and domain providers

analytics and advertising platforms

accountants, legal advisers or professional service providers

regulators or authorities where legally required

We do not sell personal information.

7. International transfers

Some of the platforms or service providers we use may process data outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as approved contractual clauses or protections required by data protection law.

8. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected.

Enquiry information may be kept for follow-up, business records and service improvement.

Client records, invoices and contract information may be kept for longer where required for legal, tax, accounting or business purposes.

Marketing contact details will be kept until you unsubscribe or ask us to delete them, unless we have another lawful reason to keep them.

9. Cookies and tracking

Our website may use cookies or similar technologies to operate the website, understand how visitors use it, improve performance, and support marketing or analytics.

Where required, we will ask for consent before using non-essential cookies.

You can control cookies through your browser settings.

A separate Cookie Policy may be added to explain this in more detail.

10. Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

access the personal information we hold about you

ask us to correct inaccurate information

ask us to delete your information

ask us to restrict how we use your information

object to certain uses of your information

withdraw consent where we rely on consent

request a copy of your information

complain to the ICO

UK data protection is governed by the UK GDPR and the Data Protection Act 2018.

11. How to contact us about your data

To exercise your rights or ask questions about this Privacy Policy, contact:

SYNQ Automation Ltd

Email: [email protected]

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: ico.org.uk

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on this page with a new “last updated” date.